Beauty Service Complaint
A dissatisfied client can file a complaint under KC art. 638, and you have 14 days to respond. Learn when it is valid, how to handle it and when you can refuse.
Sanepid, RODO, BDO, OHS, patch testing - practical guides for nail, brow & lash salon owners in Poland.
A dissatisfied client can file a complaint under KC art. 638, and you have 14 days to respond. Learn when it is valid, how to handle it and when you can refuse.
Disinfection is not sterilisation. The correct order step by step, approved products, dirty and clean containers, single-use items and the records to keep.
A mobile cosmetic salon at the client's home: which sanitary rules apply, what a travel kit contains, and what to avoid away from base.
Lash glue, acetone, primer - each substance needs an SDS card. Learn how to store them, what an SDS card looks like and what to do if glue contacts the eye.
A class B autoclave sterilises reliably - class S/N does not always. Learn what documentation is mandatory and how often to run a sporal test.
Professional OC vs business OC - not the same thing. See what each covers, the annual premium, and what to do when a client threatens to sue after a treatment.
Client card in cosmetology: what to record in the interview and patch test, health data under the GDPR, retention and the difference from a patient card.
What changed in Sanepid, RODO and OSH - one email per month. No spam, no course pitches.